Writing for the Regulatory Review, CPR's Wendy Wagner observes that "Meaningful communication is vital to most legal processes. So when sellers withhold key information from customers, such as high service fees on a cell phone contract, or when companies conceal key information about public health or financial risks from regulators, the law is generally swift to sanction them." So, what happens when sellers disclose information, but do it in a way that's incomprehensible to their customers, as in all those online "terms and conditions" we all click through mindlessly? Wagner has a proposal.
